If you received a faulty product and require an exchange or replacement, there will be no delivery charge. What can I do if I received a faulty product? If you request that we arrange shipping on your behalf, then this cost will be deducted from your refund. You must return the product at your expense. items printed with your logo, can only be returned if there is a manufacturing fault. Can I return customised products?Ĭustomised products, i.e. You will be responsible for paying the costs of returning the items, which will also be subject to a 10% restocking fee that will be deducted from your final refund. If you are a consumer requesting to return an item that was purchased more than 14 days after delivery, or if you are a business customer, the original outbound shipping cost will not be refunded. *Gift cards and downloadable software products are exempt from returns* What happens if I return my order after 14 days of delivery? To obtain a returns number and discuss a return method, please contact our customer service team on 02890603053 or email Please do not return your purchase to the manufacturer. You must return the product at your own expense. Please note that we require the copy of your receipt that was sent with your order as proof of purchase. To be eligible for a return of a new and unused item, you must send it back within 14 days of delivery and in the same condition that you received it, this includes the original packaging of the product otherwise, a 10% restocking fee may appl. Returns Policy How can I return my order? During collection we will exercise social distancing measures in order to enable you to safely collect your items. Please bring a copy of your order confirmation email as proof of purchase. When your order is ready for collection, we will contact you either by email or phone and arrange a time for collection. So if your shopping cart contains both 'Collect' and 'Deliver' items, please separate these and process Collection orders as one order and then Delivery items as another order. However, if you would like to arrange installation please contact - This option is available for selected items. These items must be purchased as a separate order and not along with items where only delivery is available. For more information on delivery costs, availability, and locations excluded please contact one of our customer service team on 02890603053 or email us at is not included in shipping price. However, there will be additional charges outside of our standard services for deliveries made outside of the UK mainland as well as the Scottish Highlands, Channel Islands, Orkney Islands and Isle of Mann. We deliver across mainland UK, Ireland and N. Please be aware that larger items requiring delivery on a pallet will be curbside delivery. Where possible we will provide you with a tracking number to enable you to track your order. Standard Delivery - Items will be dispatched within 48hrs and delivered within 3-6 business days.
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